FAQ

1. I have completed my registration but I still cannot login.

Your registration is still on the Waiting List. Check that you have received the registration confirmation email and that you have confirmed your email address by clicking on the appropriate link. Registrations are verified within 24/48 hours from the moment of registration. If you are unable to login after this period of time send an email to info@italmarket.gr.

2. How can I recover my password?

Just click on RECOVER PASSWORD: you will receive an email which will send you directly to your profile where you will be able to change your password.

3. I cannot complete my purchase.

The minimum order amount has not been reached, 1000€.

4. What are delivery times?

DHL delivers within 7 days on average,after confirmation of your payment.

5. I have not received the receipt/invoice

The receipt is not sent but can be found and downloaded on PROFILE.

6. I have received products that do not satisfy me, are wrong, damaged and/or miss: how can I send them back?

If some products do not satisfy you, are wrong, damaged and/or miss, start the return request directly from your profile. Just login, click on MY PROFILE, click on the ORDERS form, select the order and click on RETURN REQUEST. The request will be processed within a short period. For more information go to TERMS AND CONDITIONS. In any case , you can contact our staff by phone or email . see CONTACT US.

7. Can I change or cancel an order?

No, an order cannot be changed. If you would like to cancel it, send an email to info@italmarket.gr

8. I would like to change my delivery address.

Just insert the correct delivery address in the profile before you complete your purchase.

9. I would like to change my billing address.

The receipt is not sent but can be found on PROFILE.

10. Are the products original?

All the products sold on our website are 100% original, as they have been purchased directly from the brands or from the official licensees.

11. Is it possible to view and to purchase the products from an outlet?

YES .You can visit our basis in the island of Crete ,anytime you want ,but by appointment before, OR you can ask us ,where near to your place ,we have an already customer ,where you can see our goods.For sure , someone near to you will be with no doubt.

12. Can I download and use the photos of the purchased products?

Yes, it is possible.

13. I have inserted my VAT number but VAT is still added to the order.

The VAT number is not valid for non-EU countries or you have used a different VAT number from the previous one (CONDITIONS OF SALE). Check that you have inserted the correct VAT number: in such case click on CONTACT US.

14. I would like to use my own courier not DHL.

Just select OTHER under the COURIER section upon confirmation of order. When the order is ready just contact us to receive all the order details so that you can organise its collection. Order details so that you can organise its collection.